Module

Customer Decision Hub overview

3 Topics

30 mins

Visible to: All users

Beginner

Pega Customer Decision Hub 8.8

English

Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach.

Describe the purpose of Next-Best-Action Designer and the user interface.

Practice what you learned in the following Challenge:

Exploring decisions in Customer Decision Hub v1

Available in the following mission:

AI for 1:1 Customer Engagement v2

Topics

Next-Best-Action paradigm

5 mins

Next-Best-Action on digital

10 mins

Exploring Next-Best-Action decisions