MyCo, a telecommunications company, wants to present the Dispute transaction case as a case match suggestion to the CSRs only if the dispute...

MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

A customer...

U+ Bank is currently cross-selling on the web by showing various credit cards to its customers.

They want to use Pega Customer Decision Hub™ to run...

A decision strategy that produces the next-best-label action is set up in the application. The purpose of the decision strategy is to select the label...

ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...

A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...

U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

To...

U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...