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Modifying an existing service request type

  • Challenge

    Modifying an existing service request type

    1 Task

    5 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

Monitoring adaptive models

Monitoring predictions

Moving robots manually between workgroups

  • Challenge

    Moving robots manually between workgroups

    3 Tasks

    20 mins

    Visible to: All users
  • MyTown is opting for unattended Robotic Process Automation (RPA) to manage the spike in Service Requests that occur on Mondays and Tuesdays of each...

Sourcing a page property with a keyed Data Page

Onboarding a partner

Organizing robots and assignment types in Pega Robot Manager

  • Challenge

    Organizing robots and assignment types in Pega Robot Manager

    4 Tasks

    30 mins

    Pega Robot Manager 8.8 Visible to: All users
  • MyTown wants to use unattended robots to manage the spike in Service Requests on Mondays and Tuesdays of each week because historically, the data...

Pega Knowledge authoring

  • Challenge

    Pega Knowledge authoring

    5 Tasks

    5 mins

    Pega Customer Service 8.7 Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

Performing administrative tasks in Pega Knowledge

  • Challenge

    Performing administrative tasks in Pega Knowledge

    3 Tasks

    10 mins

    Visible to: All users
  • U+Bank is implementing a new remortgaging process for their customers. A Taxonomy Manager has been tasked with ensuring that the Knowledge Management...

Performing data handling with the Toolbox

  • Challenge

    Performing data handling with the Toolbox

    6 Tasks

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • A Robotic Banking company introduces cashback credit cards for customers that signed up for a Supershop promotion. You are to create an automation...

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