Search
Email bot cases and responses
-
Module
Email bot cases and responses
2 Topics
25 mins
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
-
Module
Email Manager portal
6 Topics
55 mins
-
The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enhanced interrogation options
-
Module
Enhanced interrogation options
6 Topics
45 mins
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
-
Module
Error resolution and troubleshooting
4 Topics
30 mins
-
Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
-
Module
Escalating late work
1 Topic
10 mins
-
Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
-
Module
Establishing the robotic infrastructure
4 Topics
35 mins
-
A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Extending Constellation UI options
-
Module
Extending Constellation UI options
5 Topics
1 hr 10 mins
Pega Platform '23 -
Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...
Flow Action processing
-
Module
Flow Action processing
2 Topics
20 mins
-
In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Full Case Views
-
Module
Full Case Views
1 Topic
25 mins
-
Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Fundamental concepts of Constellation
-
Module
Fundamental concepts of Constellation
3 Topics
40 mins
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.