Search
Application migration
-
Module
Application migration
3 Topics
30 mins
-
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
-
Module
Application Rulesets
3 Topics
35 mins
-
Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
-
Module
Application versioning
1 Topic
15 mins
-
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Team application development
-
Module
Team application development
1 Topic
20 mins
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Form autofill
-
Module
Form autofill
3 Topics
20 mins
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
-
Module
Pega Voice AI introduction
2 Topics
25 mins
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Preparing Customer Decision Hub for development
-
Module
Preparing Customer Decision Hub for development
3 Topics
40 mins
-
Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Script adherence
-
Module
Script adherence
3 Topics
20 mins
-
Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...