Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...

Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...