Search
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Tasks
30 mins
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
-
Challenge
Linking Cases and Case Types in Constellation applications
4 Tasks
35 mins
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
-
Challenge
Localizing a UI form
3 Tasks
45 mins
-
GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Managing Application Settings
-
Challenge
Managing Application Settings
2 Tasks
30 mins
-
During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...
Manipulating application data
-
Challenge
Manipulating application data
2 Tasks
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Challenge
Manipulating application data for BAs
2 Tasks
20 mins
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Challenge
Manipulating application data in Dev Studio
3 Tasks
20 mins
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Refining an Agile Workbench backlog
-
Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Saving data to a system of record
-
Challenge
Saving data to a system of record
3 Tasks
10 mins
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...