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Pega Process AI overview

Predicting case completion

  • Module

    Predicting case completion

    1 Topic

    15 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Module

    Predicting missing the Service-Level Agreement

    1 Topic

    10 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Preparing Customer Decision Hub for development

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Role of a Pega Business Architect

Routing email based on content

Tools for debugging Constellation applications

  • Module

    Tools for debugging Constellation applications

    2 Topics

    35 mins

    Pega Platform '23 Visible to: All users
  • Examine the tools that are available to assist in debugging Constellation applications.

Training the email bot

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