Search
Routing Assignments to users
-
Module
Routing Assignments to users
1 Topic
25 mins
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Completing work on time
-
Module
Completing work on time
2 Topics
25 mins
-
Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Automating workflow decisions
-
Module
Automating workflow decisions
1 Topic
15 mins
-
Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
-
Module
Automation shapes in the Case Life Cycle
1 Topic
20 mins
-
Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Inviting users to an application
-
Module
Inviting users to an application
1 Topic
10 mins
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.
User guidance
-
Module
User guidance
2 Topics
15 mins
-
Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Benutzerteams erstellen und verwalten
-
Module
Benutzerteams erstellen und verwalten
3 Topics
25 mins
-
Erstellen Sie Arbeitsgruppen und Arbeitswarteschlangen, sodass funktionsübergreifende Benutzerteams an einem gemeinsamen Aufgabenpool arbeiten können...
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Evaluating application data with Insights for Business Architects
-
Module
Evaluating application data with Insights for Business Architects
1 Topic
20 mins
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...