Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Verwenden Sie temporäre Cases, um Speicherplatz zu sparen und die Systemleistung zu verbessern.

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...

Discover is the first phase within the Pega Express™ delivery approach, based on design thinking. Design thinking plays a key role and helps your team...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.