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Localizing application content
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Module
Localizing application content
2 Topics
30 mins
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Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
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Module
Creating a case from email
2 Topics
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Enabling accessibility features in applications
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Module
Enabling accessibility features in applications
1 Topic
20 mins
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In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...
Fundamental concepts of Constellation
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Module
Fundamental concepts of Constellation
3 Topics
40 mins
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
UX design fundamentals
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Module
UX design fundamentals
4 Topics
1 hr 20 mins
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Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.
Pega Web Mashup
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Module
Pega Web Mashup
4 Topics
50 mins
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Pega Web Mashup enables you to embed a Pega Platform™ application in another web application. You can create a mashup to display information about a...
Preparing Customer Decision Hub for development
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Module
Preparing Customer Decision Hub for development
3 Topics
40 mins
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Routing email based on content
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Module
Routing email based on content
3 Topics
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...