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Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Modules
6 Challenges
6 hrs 10 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Senior System Architect
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Mission
Senior System Architect
3 Missions
11 Modules
11 Challenges
1 day 8 hrs 55 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Debugging system performance
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Module
Debugging system performance
3 Topics
1 hr
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Digital messaging
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Module
Digital messaging
3 Topics
25 mins
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Measuring system performance
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Module
Measuring system performance
5 Topics
1 hr 25 mins
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Pega Customer Service Case Management Edition introduction
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Module
Pega Customer Service Case Management Edition introduction
3 Topics
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega Customer Service performance considerations
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Module
Pega Customer Service performance considerations
3 Topics
30 mins
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Reviewing log files
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Module
Reviewing log files
3 Topics
30 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Assessing application performance
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Challenge
Assessing application performance
2 Tasks
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Reviewing log files
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Challenge
Reviewing log files
1 Task
15 mins
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Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...