Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.