Search
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
-
Continue learning about Case Management using Pega Platform™.
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Extending Service-Level Agreement configurations
-
Module
Extending Service-Level Agreement configurations
2 Topics
30 mins
-
In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Application migration
-
Module
Application migration
3 Topics
30 mins
-
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
-
Module
Application Rulesets
3 Topics
35 mins
-
Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
-
Module
Application versioning
1 Topic
15 mins
-
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Creating a case from email
-
Module
Creating a case from email
2 Topics
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Decision tables and trees
-
Module
Decision tables and trees
4 Topics
35 mins
-
Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Team application development
-
Module
Team application development
1 Topic
20 mins
-
Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.
Flow Action processing
-
Module
Flow Action processing
2 Topics
20 mins
-
In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...