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Automation shapes in the Case Life Cycle
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Module
Automation shapes in the Case Life Cycle
1 Topic
20 mins
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Building a Data Model for Business Architects
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Module
Building a Data Model for Business Architects
6 Topics
1 hr 35 mins
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Calculating fields using Decision tables
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Module
Calculating fields using Decision tables
1 Topic
25 mins
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In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...
Capturing and presenting data
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Module
Capturing and presenting data
3 Topics
45 mins
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Cascading approvals
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Module
Cascading approvals
1 Topic
20 mins
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Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...
Case Life Cycle design for Business Architects
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Module
Case Life Cycle design for Business Architects
6 Topics
1 hr 15 mins
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Case Management
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Module
Case Management
11 Topics
1 hr 35 mins
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Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Coexistence for Constellation service requests
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Module
Coexistence for Constellation service requests
5 Topics
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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Module
Coexistence for Theme UI-Kit service requests
4 Topics
30 mins
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Collaboration with users
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Module
Collaboration with users
1 Topic
20 mins
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Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.