Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...