Search
Content administration
-
Module
Content administration
10 Topics
1 hr 45 mins
-
Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Controlling Case workflow for Business Architects
-
Module
Controlling Case workflow for Business Architects
6 Topics
1 hr 25 mins
-
As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating a child Case
-
Module
Creating a child Case
1 Topic
15 mins
-
Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a data relationship
-
Module
Creating a data relationship
2 Topics
30 mins
-
Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating and managing teams of users
-
Module
Creating and managing teams of users
1 Topic
15 mins
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Creating and setting application variables
-
Module
Creating and setting application variables
1 Topic
20 mins
-
Pega Platform™ provides a unified, consistent framework for allowing developers to expose certain application settings for customization. You can...
Creating and testing personas
-
Module
Creating and testing personas
2 Topics
15 mins
-
Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...
Creating Customer Service data sources
-
Module
Creating Customer Service data sources
1 Topic
10 mins
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
-
Module
Creating Data Objects
3 Topics
30 mins
-
Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Customizing the user interface for Business Architects
-
Module
Customizing the user interface for Business Architects
3 Topics
30 mins
-
As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...