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Simulating the truck rating response

  • Challenge

    Simulating the truck rating response

    5 Tasks

    30 mins

    Pega Platform '23 Visible to: All users
  • When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...

Skimming a Ruleset

Sourcing a page property with a keyed Data Page

Suggesting a reply based on email content

Suggesting a service case using Customer Decision Hub

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

Testing a mixed-mode robotic solution for Citrix

  • Challenge

    Testing a mixed-mode robotic solution for Citrix

    4 Tasks

    20 mins

    Pega Robotic Automation 19.1 Visible to: All users
  • ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...

Updating Assignment routing

Use Case - Adding a new property to an existing entity

  • Challenge

    Use Case - Adding a new property to an existing entity

    2 Tasks

    15 mins

    Visible to: All users
  • After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...

Use Case - Configuring 1:1 Always-on outbound schedule

  • Challenge

    Use Case - Configuring 1:1 Always-on outbound schedule

    2 Tasks

    15 mins

    Visible to: All users
  • In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...

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