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Enhancing entity extraction with machine learning

Sending offer emails

Sending emails for multiple actions in outbound

Escalating late work

Exercise System V8.0

  • Challenge

    Exercise System V8.0

    1 Task

    5 mins

    Visible to: All users
  • This exercise system is for training purposes only and is for an older version of the Pega Marketing Consultant course.  

Exploring cross-sell on the web

Exploring decisions in Customer Decision Hub

  • Challenge

    Exploring decisions in Customer Decision Hub

    4 Tasks

    10 mins

    Visible to: All users
  • U+ Bank uses Pega Customer Decision Hub™ to decide which one of four credit card offers to show in a web banner when a customer logs in to the U+ Bank...

Exploring next-best-action in a contact center

Exploring Prediction Studio

  • Challenge

    Exploring Prediction Studio

    2 Tasks

    10 mins

    Visible to: All users
  • U+ Bank implements Pega Customer Decision Hub™ to optimize customer interactions on their web channel by showing a personalized web banner when...

Exploring suggested next best actions in a contact center

  • Challenge

    Exploring suggested next best actions in a contact center

    2 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

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