Search
Configuring form Views
-
Module
Configuring form Views
5 Topics
25 mins
-
Explore how you can configure various form Views in Constellation. Learn how to configure form layouts, dynamic form behavior, field groups, and...
Configuring Pega Call
-
Module
Configuring Pega Call
5 Topics
50 mins
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Configuring Pega Knowledge troubleshooters
-
Module
Configuring Pega Knowledge troubleshooters
3 Topics
30 mins
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...
Conformance checking
-
Module
Conformance checking
4 Topics
20 mins
Pega Process Mining -
Use conformance checks in Pega Process Mining to determine where work paths differ from the standard processes established by your organization. By...
Constellation and Theme Cosmos
-
Module
Constellation and Theme Cosmos
2 Topics
25 mins
-
Discover when it is appropriate to build applications using the Constellation design system and walk through the features of the Constellation...
Constellation considerations for designers
-
Module
Constellation considerations for designers
2 Topics
23 mins
-
Learn about considerations regarding the Pega Constellation design system, including when designers should use Constellation and when to extend the...
Contact center foundations
-
Module
Contact center foundations
11 Topics
1 hr 50 mins
Pega Customer Service 8.8 -
Learn about the history and evolution of the contact center. Discover the challenges of both contact center leaders and agents, the solutions that...
Contact center value drivers
-
Module
Contact center value drivers
2 Topics
20 mins
Pega Customer Service 8.8 -
Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the...
Content administration
-
Module
Content administration
10 Topics
1 hr 45 mins
-
Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...
Core concepts of Constellation as a building platform
-
Module
Core concepts of Constellation as a building platform
2 Topics
25 mins
Pega Platform '24 -
Learn the difference between Pega's traditional section-based architecture and the new view-based architecture (Constellation) and how developers and...