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Leveraging the email component application

Refactoring an existing service request type with a parallel flow

  • Challenge

    Refactoring an existing service request type with a parallel flow

    4 Tasks

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Reusing the standard queue processor

Routing parking cases to facility coordinators

Routing truck vendor and invoice cases to city manger

  • Challenge

    Routing truck vendor and invoice cases to city manger

    2 Tasks

    45 mins

    Pega Platform '23 Visible to: All users
  • After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...

Routing weather cases to facility coordinators

Simulating a weather service response

Simulating the truck rating response

  • Challenge

    Simulating the truck rating response

    5 Tasks

    30 mins

    Pega Platform '23 Visible to: All users
  • When the vendor registers the truck, the Executive Manager will review and either approve or reject the truck. If the truck is approved, the City...

Suggesting a service case using Customer Decision Hub

Suggesting offers with Customer Decision Hub

  • Challenge

    Suggesting offers with Customer Decision Hub

    4 Tasks

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • MyCo, a telecommunications company, wants its CSRs to present next-best-action recommendations to customers who call the contact center.

    A customer...

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