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Identifying duplicate Cases

Identifying performance issues and making continuous improvements

  • Module

    Identifying performance issues and making continuous improvements

    2 Topics

    35 mins

    Visible to: All users
  • Learn how to identify performance and user-facing bottlenecks that affect your applications and understand how system updates affect your applications...

Implementation best practices

  • Module

    Implementation best practices

    2 Topics

    15 mins

    Pega Customer Service 8.8 Visible to: All users
  • This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...

Implementing a business change using Revision Management

Implementing a fast-release revision

Implementing and deploying Pega Care Management

  • Module

    Implementing and deploying Pega Care Management

    6 Topics

    55 mins

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Implementing Interaction Framework

Implementing outbound communication in BOE

  • Module

    Implementing outbound communication in BOE

    2 Topics

    20 mins

    Visible to: All users
  • Discover how to implement outbound customer engagement in a Business Operations Environment (BOE) and deploy necessary changes to production. Explore...

Infinity Deployment in CloudK

  • Module

    Infinity Deployment in CloudK

    3 Topics

    35 mins

    Visible to: All users
  • Become familiar with the CloudK deployment process by understanding Pega Infinity Installations and Infinity Development. 

Initiating a call from a messaging interaction

  • Module

    Initiating a call from a messaging interaction

    1 Topic

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

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