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Next best action and customer interactions

Next best action in omnichannel environments

Next-Best-Action in an omnichannel environment

  • Module

    Next-Best-Action in an omnichannel environment

    2 Topics

    25 mins

    Visible to: All users
  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

Next-Best-Action on digital

Nurturing leads and opportunities

Offline projects explained

  • Module

    Offline projects explained

    4 Topics

    45 mins

    Pega Mobile Client Visible to: All users
  • Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

One-to-one customer engagement

Optimizing 1:1 customer engagement overview

Optimizing AI in the NBA Framework

  • Module

    Optimizing AI in the NBA Framework

    2 Topics

    30 mins

    Pega Customer Decision Hub 8.7 Visible to: All users
  • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...

Optimizing your next-best-action strategy

  • Module

    Optimizing your next-best-action strategy

    3 Topics

    30 mins

    Visible to: All users
  • Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.

    Impact Analyzer, Scenario...

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