Search
Accessing PDF data with automations
-
Challenge
Accessing PDF data with automations
5 Tasks
15 mins
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Configuring customer verification
-
Challenge
Configuring customer verification
2 Tasks
15 mins
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a case from an email
-
Challenge
Creating a case from an email
4 Tasks
20 mins
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a new service request
-
Challenge
Creating a new service request
4 Tasks
10 mins
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Creating a robotic test solution for Citrix
-
Challenge
Creating a robotic test solution for Citrix
6 Tasks
30 mins
Pega Robotic Automation 19.1 -
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
Dismissing a Citrix logon window
-
Challenge
Dismissing a Citrix logon window
4 Tasks
20 mins
Pega Robotic Automation 19.1 -
As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...
Modifying an existing service request type
-
Challenge
Modifying an existing service request type
1 Task
5 mins
Pega Customer Service 8.7 -
U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...
Routing email based on content
-
Challenge
Routing email based on content
4 Tasks
15 mins
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Suggesting a reply based on email content
-
Challenge
Suggesting a reply based on email content
4 Tasks
15 mins
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Testing a mixed-mode robotic solution for Citrix
-
Challenge
Testing a mixed-mode robotic solution for Citrix
4 Tasks
20 mins
Pega Robotic Automation 19.1 -
ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...