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Common Data Model overview
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Module
Common Data Model overview
3 Topics
25 mins
Pega Customer Service '24.1 -
The Common Data Model is a Pega-developed Data Model that supports the Pega Constellation versions of Pega Platform™ and Pega applications. The model...
Completing work on time
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Module
Completing work on time
2 Topics
25 mins
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Components
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Module
Components
7 Topics
47 mins
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Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
Conduct usability testing
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Module
Conduct usability testing
3 Topics
20 mins
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configurations in Pega Government Platform
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Module
Configurations in Pega Government Platform
3 Topics
25 mins
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This module describes the configuration and customization features of Pega Government Platform™ components. These features help achieve different...
Configuring a CTI Link
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Module
Configuring a CTI Link
2 Topics
15 mins
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring a dashboard
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Module
Configuring a dashboard
1 Topic
15 mins
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring a form View
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Module
Configuring a form View
1 Topic
15 mins
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Explore how you can configure form Views. Learn how to configure form layouts and instructional text.
Configuring an application overlay
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Module
Configuring an application overlay
2 Topics
15 mins
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An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...
Configuring and running simulation tests
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Module
Configuring and running simulation tests
10 Topics
2 hrs
Pega Customer Decision Hub 8.5 -
Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...