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Common Data Model overview

  • Module

    Common Data Model overview

    3 Topics

    25 mins

    Pega Customer Service '24.1 Visible to: All users
  • The Common Data Model is a Pega-developed Data Model that supports the Pega Constellation versions of Pega Platform™ and Pega applications. The model...

Completing work on time

Components

Conduct usability testing

Configurations in Pega Government Platform

Configuring a CTI Link

  • Module

    Configuring a CTI Link

    2 Topics

    15 mins

    Visible to: All users
  • The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...

Configuring a dashboard

Configuring a form View

Configuring an application overlay

  • Module

    Configuring an application overlay

    2 Topics

    15 mins

    Visible to: All users
  • An application overlay defines the scope in which business users can implement business changes, such as managing actions or modifying business rules...

Configuring and running simulation tests

  • Module

    Configuring and running simulation tests

    10 Topics

    2 hrs

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...

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