Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...

Examine the tools that are available to assist in debugging Constellation applications.