Case type components
Case type components are defined as standard case types that have their own life cycle. These case types can be invoked as standalone cases or as child cases from other case types. A standalone case can be associated with other cases by using the association framework available in Pega Government Platform™. When invoked from other cases, the case types display as child case types and are associated with the parent case.
For example, conducting a single investigative interview can stand alone but serves no business value. In the context of an investigation, several interviews with suspects, witnesses, and victims are conducted to take the investigation to a logical end. In this context, each interview has its own life cycle but has an outcome that is linked to the investigation. Once a standalone interview is conducted, it can be associated with the investigation case by using the association framework. The investigation case can also spin off interview cases as needed.
Evidence case type
In the Evidence case type, you can capture details regarding anything that can serve as evidence. You capture subject details, location, and attachments related to the evidence based on the type of evidence. The captured details and attachments are persisted, on validation, into the evidence system of record. This case type can be used across various business use cases such as investigations, inspections, and license applications.
In the Evidence case type, there is a step where you can capture the details of an item. You capture only basic details of the item by using the Manage basic item component in the Evidence case type.
For example, consider two vehicles that are involved in an accident. The debris from the accident site, the CCTV footage from a nearby traffic camera, and the medical reports of the people involved are all potential evidence. You can record each piece of evidence can as an Evidence case type and associate it with the Event case type (the accident). You can also record more than one piece of evidence for any event; it is necessary to associate the evidence with the parent event. Some pieces of evidence are recordable as item entities that are associated with Evidence case types.
In the following image, click the + icons to learn more about the features of the Evidence case type:
Interview case type
The Interview case type allows you to capture or record details of any interaction between two or more entities. You can capture the participants, interview details, location, and attachments. The system saves the details into the interview system of record. The case type can be invoked from the Investigations, Complaints, and Grants case types.
Similar to the Evidence case type, you can extend the interview case type by using the case management features. You can also launch the Interview case type as a standalone case or in another case.
The following figure shows the overview of the case life cycle of the Interview case type:
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