Decision management features
Decision management features help to predict customer behavior and make the decisions to meet customers' needs and achieve positive business outcomes. Decision management capability in Pega Platform™ is configured with rules such as:
- Decision strategy rule
- Data sets
- Data flows
- Adaptive and predictive analytics
- Interaction history
Data scientists or data analysts create the models required for decisioning in Prediction Studio.
The decision management functionality can be referenced in the life cycle of the case type by using the Decision and Run Data Flow shapes.
Decision
The decision shape in Pega Platform is enhanced to call the decision rules such as Predictive Model and Scorecard.
Run Data Flow
Call a decision strategy, an event strategy, a text analyzer, or any other Decision Strategy Manager (DSM) component through a Run Data Flow rule type. By using a data flow to call a decision strategy, you can separate the business process from the decision strategies, and eliminate the need to update either component
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