Pega Support resources
Self-help
Pega offers a variety of resources for support self-service. Knowing what they are and when to use them is important for your success.
First stop: The Pega Documentation site is your first stop for support self-service. Authorized content on this site has been vetted by cross-functional Pega product teams (product owners, architects, development engineers, quality engineers, support engineers). Pega Documentation should help you resolve your problems and answer your questions about using Pega products.
Second stop: If the content on the Pega Documentation site does not help you resolve your problems or answer your questions, the Pega Support Center is your second stop.
- Find Support Documents for troubleshooting and how-to information about products.
For other types of Support Documents, see Finding Support Doc subtypes using search facets for permalinks. - Find Questions and Discussions from Pega users that match yours and get the answer.
Reply to a post to vet it or offer your scenario.
Post your own question or discussion.
Pega product and support teams responding to questions and discussions will advise you if you need to submit a support ticket to My Support Portal or My Pega Cloud.
Third stop: My Support Portal or My Pega Cloud is your third stop when the content and resources of Pega Documentation and Pega Support Center do not help you resolve your problem or answer your question.
For more information, explore these sites and primary resources:
This Topic is available in the following Module:
- Pega Support v1
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