Submitting a hardware sizing estimate request
Raising a hardware sizing estimation request
You determined that new changes or enhancements to your application could impact the performance or stability of your production application. The Pega Hardware Sizing Estimate team can help you estimate the infrastructure needs for your application. The following steps illustrate how to submit a request to the Hardware Sizing Estimate team.
Initiate the request in one of two ways:
- If you are internal to Pega, create a request in the Hardware Sizing Estimate application accessible through the Pega Portal. The Hardware Sizing Estimate application prompts you for the environment information needed to process your sizing estimate request.
- If you not internal to Pega, send an email to [email protected]. The Hardware Sizing Estimate team sends you an excel-based questionnaire to complete.
Caution: Do not re-use an old questionnaire for a new hardware sizing request. The Hardware Sizing Estimate team constantly refines the sizing models. Always request a new questionnaire for new hardware sizing estimates.
Whether you use the sizing request application or the questionnaire process, collect information about current number of users and details about the database, application server, and JVM configuration. Work with your operations team to help you gather this information.
The Hardware Sizing Estimate team uses the information you supply about your application to produce an estimated sizing report. The process takes approximately five business days. The team processes requests on a first in, first out (FIFO) basis. The Hardware Sizing Estimate team sends you the sizing report when complete.
Note: The process for sizing estimation is the same if your application is running on Pega Cloud. The Hardware Sizing Estimate team works with Pega Cloud provisioning to communicate environment sizing recommendations.
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