Insight erstellen

2 Aufgaben

15 Min.

Visible to: All users

Anfänger

Pega Platform '23

Berichterstellung

Constellation

Deutsch

Szenario

Einige Stakeholder möchten wissen, wie viele Cases im letzten Monat angefordert wurden. Sie wurden gebeten, einen Bericht zu erstellen, um den Status der Cases Assistance request in den letzten 30 Tagen zu verfolgen. Erstellen Sie einen tabellenbasierten Insight und einen diagrammbasierten Insight über Anzahl und Status der in den letzten 30 Tagen eingereichten Anfragen.

Hinweis: Bevor Sie beginnen, erstellen Sie 10 bis 15 Case-Instanzen mit unterschiedlichen Case-Status.

Hinweis: Für diese Challenge wird die Constellation-Architektur der Pega-Plattform verwendet. Informationen zum Üben dieser Challenge für die klassische UI-Architektur finden Sie in der Challenge Creating a Insight, Version 8.8 (nur auf Englisch verfügbar).

In der folgenden Tabelle finden Sie die Anmeldedaten, die Sie zur Durchführung der Challenge benötigen.

Rolle	Benutzername	Passwort
Application Developer	author@gogoroad	pega123!

Hinweis: Ihre Übungsumgebung unterstützt möglicherweise den Abschluss mehrerer Challenges. Es kann daher vorkommen, dass die im Challenge-Walkthrough gezeigte Konfiguration nicht genau mit Ihrer Umgebung übereinstimmt.

Challenge-Schritte

Genaue Übungsschritte

1 Einen neuen tabellenbasierten Insight erstellen

Geben Sie in der Pega-Instanz für die Challenge die folgenden Anmeldedaten ein:
1. Geben Sie in das Feld User name author@gogoroad ein.
2. Geben Sie in das Feld Password pega123! ein.
Klicken Sie im Navigationspanel von App Studio auf Explore Data, um die Explore Data-Startseite zu öffnen.
Klicken Sie auf die Schaltfläche Explore Data und wählen Sie dann Assistance Request aus, um Daten für die Assistance request-Cases anzuzeigen.
Tipp: Wenn Sie die Schaltfläche Explore Data nicht in der oberen rechten Ecke sehen, vergrößern Sie Ihr Browser-Fenster.
Klicken Sie im Tab Data im Bereich Columns rechts neben Description auf das Icon More und dann auf Remove, um die Spalte auszublenden.
Klicken Sie im Panel Available fields unter „Assistance Request“ auf More fields, um zusätzliche verfügbare Felder anzuzeigen.
Ziehen Sie im Panel Available fields das Feld Case ID zum Tab Data und platzieren Sie es dann im Bereich Columns.
Wiederholen Sie Schritt 6 für die Felder Create date/time, Create operator name, Service type and Work status.
Ziehen Sie im Panel Available fields das Feld Work status zum Tab Data und platzieren Sie es dann im Bereich Groups.
Ziehen Sie im Panel Available fields das Feld Create date/time zum Tab Data und platzieren Sie es dann im Bereich Filters.
Das System zeigt das Dialogfeld Create date/time an.
1. Wählen Sie in der ersten Conditional operator-Liste on or after aus.
2. Wählen Sie in der zweiten Compare with -Liste Relative date aus.
3. Wählen Sie in der Liste Time period den Eintrag Last aus.
4. Geben Sie im Feld Value den Wert 30 ein.
5. Behalten Sie in der Date part -Liste den Standardwert von Day(s) bei.
6. Klicken Sie auf Submit.
Klicken Sie auf die Schaltfläche Save as Insight, um das Fenster Save as Insight anzuzeigen.
Geben Sie im Feld Name diesen Text ein: Number and status of requests submitted in the last 30 days.
Wählen Sie in der Liste Visibility den Eintrag Public - All users aus.
Geben Sie im Feld Description diesen Text ein: Assistance request cases for the past 30 days summarized in a table.
Klicken Sie auf Submit.

2 Einen diagrammbasierten Insight erstellen

Klicken Sie im Insight Number and status of requests submitted in the last 30 days auf die Schaltfläche Edit.
Wählen Sie im Tab Data in der Liste Display as den Eintrag Chart und dann Column aus.
Klicken Sie im Panel Available fields unter „Assistance Request“ auf More fields, um zusätzliche verfügbare Felder anzuzeigen.
Ziehen Sie im Panel Available fields das Feld Create date/time zum Tab Data und platzieren Sie es dann im Bereich Dimensions über dem Feld Work Status.
Hinweis: Die Reihenfolge der Felder ist wichtig. In diesem Beispiel ist die Anzahl an Cases zuerst nach Create date/time gruppiert und dann nach Work status.
Klicken Sie auf (Year) Create date/time - actions, wählen Sie Date parts und dann Day aus, um die Anzahl an Cases für jeden Tag anzuzeigen.
Wählen Sie in der Liste Display as die Option Clustered Column aus, um die Anzahl an Cases nach Erstellungsdatum/-zeit und Arbeitsstatus anzuzeigen.
Stellen Sie sicher, dass der Bereich Filters über einen Filter mit dem Namen Create date/time >= Last 30 days verfügt.
Klicken Sie auf Actions > Save as, um das Fenster Save as insight anzuzeigen.
Geben Sie im Feld Name diesen Text ein: Number and status of requests submitted in the last 30 days.
Wählen Sie in der Liste Visibility den Eintrag Public - All users aus.
Geben Sie im Feld Description diesen Text ein: Assistance request cases by day and work status for the past 30 days displayed in a Clustered column chart.
Klicken Sie auf Submit.

Arbeit überprüfen

Überprüfen Sie auf der Startseite Explore Data in Insights > Assistance Request, dass es zwei Insights mit dem Namen Number and status of requests submitted in the last 30 days gibt: einer wird im Diagramm-Icon und der andere im Tabellen-Icon angezeigt.

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Could not determine the runtime environment.")}get config(){return{info:(0,r.C5)(this.agentIdentifier),init:(0,r.P_)(this.agentIdentifier),loader_config:(0,r.DL)(this.agentIdentifier),runtime:(0,r.OP)(this.agentIdentifier)}}run(){try{const t=o(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>n.p[e.featureName]-n.p[t.featureName])),r.forEach((r=>{if(t[r.featureName]||r.featureName===n.D.pageViewEvent){const i=function(e){switch(e){case n.D.ajax:return[n.D.jserrors];case n.D.sessionTrace:return[n.D.ajax,n.D.pageViewEvent];case n.D.sessionReplay:return[n.D.sessionTrace];case n.D.pageViewTiming:return[n.D.pageViewEvent];default:return[]}}(r.featureName);i.every((e=>t[e]))||(0,e.Z)("".concat(r.featureName," is enabled but one or more dependent features has been disabled (").concat((0,D.P)(i),"). 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