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Adaptive analytics overview
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Module
Adaptive analytics overview
4 Rubriques
35 mins
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Pega Adaptive Decision Manager (ADM) is a component that allows you to build self-learning adaptive models that continuously improve predictions. ADM...
Adaptive models
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Module
Adaptive models
4 Rubriques
50 mins
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Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hub™. Adaptive Decision Manager is a key...
Adding more tracking time periods for contact policies
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Module
Adding more tracking time periods for contact policies
2 Rubriques
25 mins
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
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Module
Adding optional Actions to a workflow
1 Rubrique
15 mins
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Adding users to the sales team
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Module
Adding users to the sales team
2 Rubriques
15 mins
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A user of Pega Sales Automation™ has an user profile that defines roles and data access. In this module, you will learn how to manage users in your...
Additional toolbox options for automations
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Module
Additional toolbox options for automations
9 Rubriques
1h 5 mins
Pega Robotic Automation 22.1 -
In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...
Advanced authoring
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Module
Advanced authoring
3 Rubriques
25 mins
Pega Customer Service 8.8 -
In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...
Advanced Buddy features
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Module
Advanced Buddy features
5 Rubriques
45 mins
Pega Knowledge Buddy '24.1 -
In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddy™. Learn how to create and secure data sources, how to update...
Assigning and completing work for Business Architects
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Module
Assigning and completing work for Business Architects
4 Rubriques
1h
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Displaying data with Constellation for Business Architects
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Module
Displaying data with Constellation for Business Architects
5 Rubriques
1h 5 mins
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...