The Pega Knowledge Troubleshooter provides dynamic diagnostics capabilities to help diagnose common product or service issues. It contains related...

You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...