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Escalating late work
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Défi
Escalating late work
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Exploring the DX API with Postman
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Défi
Exploring the DX API with Postman
9 Tâches
1h
Pega Platform '23 -
The Pega Digital Experience (DX) API is a set of model-driven REST API endpoints that help you programmatically view, create, and update Cases and...
Skipping a process based on business context
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Défi
Skipping a process based on business context
1 Tâche
10 mins
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Défi
Linking Cases and Case Types in Constellation applications
4 Tâches
35 mins
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...