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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
3 heures 20 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Défis
7 heures 10 mins
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Défis
3 heures 35 mins
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Robotics System Architect
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Mission
Robotics System Architect
1 Mission
14 Modules
15 Défis
18 heures 50 mins
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Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...
System Architect
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Mission
System Architect
3 Missions
18 Modules
16 Défis
1 day 20 heures 35 mins
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Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
24.1 Release notes
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Module
24.1 Release notes
2 Rubriques
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Adapters
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Module
Adapters
5 Rubriques
30 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Adding optional Actions to a workflow
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Module
Adding optional Actions to a workflow
1 Rubrique
15 mins
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Additional toolbox options for automations
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Module
Additional toolbox options for automations
9 Rubriques
1h 5 mins
Pega Robotic Automation 22.1 -
In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...
Assigning and completing work for Business Architects
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Module
Assigning and completing work for Business Architects
4 Rubriques
1h
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...