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Application Development Intermediate

Business Agility in 1:1 Customer Engagement

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Défis

    4 heures 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Modular Enterprise Reuse Foundation

  • Mission

    Modular Enterprise Reuse Foundation

    4 Modules

    2 heures 25 mins

    Visible to: All users
  • This mission presents the foundational knowledge required to understand Pega's guidance on enterprise reuse and modular business architecture best...

Pega Digital Messaging

Configuring common phrases for agents

Creating a Rule

Creating custom tabs

  • Module

    Creating custom tabs

    2 Rubriques

    25 mins

    Visible to: All users
  • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Customizing the customer service user interface

  • Module

    Customizing the customer service user interface

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Digital messaging

  • Module

    Digital messaging

    3 Rubriques

    25 mins

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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