The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

U+ Bank, a retail bank, is currently promoting multiple credit card offers by sending emails to qualified customers. The bank now wants to apply some...

U+ Bank wants to organize its next best actions into a business issue and group structure.

The bank has decided to use the name Sales for the...

U+ Bank's content team has started working on the Business Operations Environment (BOE) to implement some business changes. They have Deployment...

Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...