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Configuring organization structure
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Défi
Configuring organization structure
6 Tâches
15 mins
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring payment plans
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Défi
Configuring payment plans
2 Tâches
10 mins
Pega Customer Service 8.8 -
U+Bank wants its CSRs to offer a new payment plan to customers who are in collections. The payment plan consists of four equal payments made over one...
Configuring payment reminders
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Défi
Configuring payment reminders
4 Tâches
20 mins
Pega Customer Service 8.8 -
U+Bank is implementing an automated payment reminder system using Pega Collections™. The objective is to send timely reminders to customers who have...
Configuring Pega Robot Manager
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Défi
Configuring Pega Robot Manager
4 Tâches
30 mins
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Configuring the Email Manager portal
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Défi
Configuring the Email Manager portal
3 Tâches
15 mins
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Configuring the overlay application
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Défi
Configuring the overlay application
3 Tâches
15 mins
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The project team at U+ Bank decides that the project is mature enough and ready to move the developed application to higher environments. To...
Contacting hotels
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Défi
Contacting hotels
5 Tâches
1h 30 mins
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FSG wants to ensure that each hotel with which it has agreements to book rooms for events is treated as equally as possible. FSG wants to identify...
Control the workflow based on business context
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Défi
Control the workflow based on business context
3 Tâches
10 mins
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Converting a lead to an opportunity
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Défi
Converting a lead to an opportunity
2 Tâches
10 mins
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Noah Smith receives a call from Ian Thomas. Ian wants to install a Voice over IP (VoIP) system for his small business. Noah schedules a meeting with...
Converting the class of incoming data
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Défi
Converting the class of incoming data
4 Tâches
25 mins
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In the Sample application, two entities exist for storing patient data and their corresponding health policy data, where one patient may have multiple...