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Refactoring an existing service request type with a parallel flow

  • Défi

    Refactoring an existing service request type with a parallel flow

    4 Tâches

    15 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Replacing a predictive model

  • Défi

    Replacing a predictive model

    3 Tâches

    10 mins

    Visible to: All users
  • U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offers that a customer receives on its website. The bank makes a proactive...

Reusing the standard queue processor

Reviewing log files

Routing email based on content

Routing leads

  • Défi

    Routing leads

    2 Tâches

    10 mins

    Visible to: All users
  • Your company wants to optimize lead management by distributing incoming business-to-business (B2B) leads among sales representatives based on the...

Routing truck vendor and invoice cases to city manger

  • Défi

    Routing truck vendor and invoice cases to city manger

    2 Tâches

    45 mins

    Pega Platform '23 Visible to: All users
  • After the vendor enrollment request is approved, the city manager must review the truck and freight details. The Truck Service Approval case must be...

Running a Decision Strategy using a Data Flow

  • Défi

    Running a Decision Strategy using a Data Flow

    5 Tâches

    30 mins

    Visible to: All users
  • As a System Architect, you are tasked with creating a Data Flow that runs the NextBestLabel Decision strategy. The strategy is provided in your system...

Running application-level test coverage

  • Défi

    Running application-level test coverage

    2 Tâches

    10 mins

    Pega Platform 8.7 Visible to: All users
  • As an application developer, capture the test coverage of your Pega Platform™ application. Test coverage metric can be used to understand if there are...

Running Pega Customer Decision Hub setup wizard

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