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Integrating external customer service data

Leveraging reports in the contact center

Modifying an existing service request type

  • Défi

    Modifying an existing service request type

    1 Tâche

    5 mins

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

Populating sample data using Monte Carlo data sets

  • Défi

    Populating sample data using Monte Carlo data sets

    5 Tâches

    20 mins

    Visible to: All users
  • The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...

Routing email based on content

Running Pega Customer Decision Hub setup wizard

Suggesting a reply based on email content

Updating a dialog

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