Learn how to create help content using Pega Knowledge™. The help content is available to all customer service agents and can be directly associated...

This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions. 

This module introduces Pega's approach to UX and describes UX best practices for enterprise. 

You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

As a customer service representative (CSR) you are tasked to handle interactions through various channels. In this challenge, you will conduct an...

Customers of U+ Bank initiate a chat session with a live CSR and request to make a payment. The expected outcome is that Messaging AI analyzes the...

The business wants to let customers open an account by using a digital messaging channel. The chatbots can handle this type of request and allow...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...