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Updating a Knowledge Buddy
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Défi
Updating a Knowledge Buddy
5 Tâches
5 mins
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating Assignment routing
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Défi
Updating Assignment routing
2 Tâches
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Updating existing actions
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Défi
Updating existing actions
8 Tâches
30 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...
Updating existing actions in bulk
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Défi
Updating existing actions in bulk
7 Tâches
25 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...
Updating the customer composite
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Défi
Updating the customer composite
2 Tâches
5 mins
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You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...
Use Case - Adding a new property to an existing entity
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Défi
Use Case - Adding a new property to an existing entity
2 Tâches
15 mins
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After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...
Use Case - Configuring 1:1 Always-on outbound schedule
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Défi
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tâches
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...
Use Case - Creating a file output template
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Défi
Use Case - Creating a file output template
2 Tâches
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use.
At this...
Use Case - Creating a new clickstream summary
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Défi
Use Case - Creating a new clickstream summary
2 Tâches
30 mins
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The technical team has successfully developed the infrastructure for streaming web activity data, and the Pega Customer Decision Hub™ application...
Use Case - Creating a new contact policy
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Défi
Use Case - Creating a new contact policy
2 Tâches
1h
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The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...