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Creating a Digital Messaging interface
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Challenge
Creating a Digital Messaging interface
2 Tasks
10 mins
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a new service request
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Challenge
Creating a new service request
4 Tasks
10 mins
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U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Creating a new, DX-compliant service request type
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Challenge
Creating a new, DX-compliant service request type
3 Tasks
20 mins
Pega Customer Service 8.7 -
U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...
Creating a troubleshooter
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Challenge
Creating a troubleshooter
4 Tasks
15 mins
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The Pega Knowledge Troubleshooter provides dynamic diagnostics capabilities to help diagnose common product or service issues. It contains related...
Creating help content
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Challenge
Creating help content
4 Tasks
20 mins
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You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...
Customizing the user interface for agents
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Challenge
Customizing the user interface for agents
2 Tasks
15 mins
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Exercise setup - Development environment
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Challenge
Exercise setup - Development environment
1 Task
15 mins
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...
Exercise setup - Orchestrator configuration
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Challenge
Exercise setup - Orchestrator configuration
2 Tasks
30 mins
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To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
Caution: This step...
Exploring suggested next best actions in a contact center
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Challenge
Exploring suggested next best actions in a contact center
2 Tasks
10 mins
Pega Customer Service 8.8 -
U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...
Importing customer data from a CSV
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Challenge
Importing customer data from a CSV
2 Tasks
10 mins
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...