Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...