Search
Creating Customer Service data sources
-
Module
Creating Customer Service data sources
1 Topic
10 mins
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
Module
Integrating external data
2 Topics
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Topics
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Voice AI introduction
-
Module
Pega Voice AI introduction
2 Topics
25 mins
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Adding a new property to an existing entity
-
Challenge
Adding a new property to an existing entity
4 Tasks
20 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring a data source
-
Challenge
Configuring a data source
1 Task
15 mins
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Tasks
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Integrating external customer service data
-
Challenge
Integrating external customer service data
5 Tasks
30 mins
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Setting up data ingestion
-
Challenge
Setting up data ingestion
7 Tasks
40 mins
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Setting up integration to store data into Pega using realtime REST JSON
-
Challenge
Setting up integration to store data into Pega using realtime REST JSON
8 Tasks
1 hr
Pega Customer Decision Hub 8.7 -
MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...