Search
Cross-Sell on the Web Extended
-
Mission
Cross-Sell on the Web Extended
1 Mission
6 Modules
8 Challenges
13 hrs 20 mins
-
The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Pega Customer Decision Hub Foundation
-
Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Challenges
4 hrs 30 mins
-
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Business conditions
-
Module
Business conditions
2 Topics
20 mins
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Tasks
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Importing customer data from a CSV
-
Challenge
Importing customer data from a CSV
2 Tasks
10 mins
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...