The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...

Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...

As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.

In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...

The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...

GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...