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Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Preparing Customer Decision Hub for development

Web services

Validating data against a pattern

Accessing a Pega application using the Pega API

Adding a new property to an existing entity

Adding an external data source to a data type

Adding clickstream data to a customer profile

Adding data records to a data object

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