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Evaluating application data with Insights for Business Architects

Configuring a dashboard

Creating a Rule

Defining a reporting strategy

Designing reports with multiple sources

Monitoring your contact center with Insights

  • Module

    Monitoring your contact center with Insights

    2 Topics

    15 mins

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Offline projects explained

  • Module

    Offline projects explained

    4 Topics

    45 mins

    Pega Mobile Client Visible to: All users
  • Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

Reviewing log files

Refining an Agile Workbench backlog

Creating Insights for BAs

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