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Business Agility in 1:1 Customer Engagement
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Mission
Business Agility in 1:1 Customer Engagement
5 Modules
3 Challenges
3 hrs 50 mins
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Deployment Manager for 1:1 Customer Engagement
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Mission
Deployment Manager for 1:1 Customer Engagement
5 Modules
5 Challenges
4 hrs 35 mins
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Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Modules
5 Challenges
4 hrs 25 mins
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Robot Manager
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Mission
Pega Robot Manager
10 Modules
8 Challenges
10 hrs 10 mins
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Discover how you can use Pega Robot Manager™ to extend the functionality of attended automations and to batch process large volumes of work...
Pega Robotic Process Automation Overview
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Mission
Pega Robotic Process Automation Overview
1 Module
1 hr 15 mins
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Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...
Pega Voice AI
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Mission
Pega Voice AI
8 Modules
3 hrs 20 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Challenges
3 hrs 35 mins
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Robotics System Architect
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Mission
Robotics System Architect
1 Mission
14 Modules
15 Challenges
18 hrs 50 mins
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Learn the basic automation functionality, configuration options, intelligent recording and interrogation methods, process flow, terminology, and core...
Adapters
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Module
Adapters
5 Topics
30 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...